UPCOMING LIVE October 7, 2022 12:00 PM WAT
Customer Service Week 2022: Exceptional Service Quality Using People and Technology
- 7th October, 2022
- 12pm - 1pm
Netcore cloud is a global Martech product company that helps B2C brands create unique digital experiences with innovative products that help in acquisition, engagement, and retention. For almost 10 years Netcore has revolutionized how marketing & product teams engage with the consumers in Africa.
In celebrating the National Customer Service Week, a week-long celebration of customer service taking place from the 3rd to the 7th of October 2022, Netcore invites you to our webinar titled ‘Exceptional Service Quality Using People and Technology’. It promises to be an exciting experience as we’ll be covering the following sub topics:
- The Metrics of Customer Satisfaction.
- The Voice of the Customer (summarizing customer’s expectations, preference, and aversions).
- Customer Journey Mapping – Worth the Hype?
- Personalizing Customer Service.
- Who Leads Customer Service – Technology or Culture?
Join us as we discuss the future of customer service, recognise team achievements and re-emphasize our commitment to service excellence.
Meet the Speakers
Uti Gabriella Ellu
Head, Experience Design & Execution at Sterling Bank PLC.
Ubong Nkanta
Group Head, Customer Experience Governance, UBA Group.
Olarenwaju Oyedokun
Head, Customer Lifecyle Management, Alat by Wema.
Chukwudi Nwokike
Client Success Manager, Netcore Cloud Africa.
Moderator
Your seat is waiting
About Netcore
Netcore cloud is a global Martech product company that helps B2C brands create amazing digital experiences with a range of products that help in acquisition, engagement, and retention. The first and leading AI/ML-powered marketing automation and customer engagement platform, Netcore Cloud, was established in 1997 by Rajesh Jain, an internet pioneer. Today Netcore Cloud is revolutionizing the way marketing & product teams engage with the consumers.
At Netcore Cloud, we believe your customers deserve “Intelligent Customer Experiences” across all the digital touchpoints. Experiences that are contextual, personalized, and delight to your customer.